If you are not happy with your purchase for any reason, you can feel free to send back your purchase or exchange it.
Only products purchases from www.SOURCEvapes.com are available for Return. All return requests must contact submit a Return Request and receive an RMA to be eligible for a Return.
The return two options available:
- Full Refund: All unused purchases in perfect sellable condition can be returned for a full refund within 14 days of purchase.
- Store Credit: All purchases can be returned for store credit within 30 days of purchase.
Please submit pictures of the product being submitted for an RMA along with an order number.
Please note that all product returns are subject to inspection upon their return and all products submitted for a Full Refund must be in perfect sellable condition. Those not received in such a state will receive Store Credit.
All Clearance items are ineligible for Return and are non-returnable.
All of our products are fully covered under our Award Winning Warrantee Program:
If your product fails within the respective warranty period , we'll send you a replacement right away, at absolutely no cost to you!
- Atomizers: All atomizers have a 30-Day No-Hassle Warranty from any manufacturer's defects.
- SOURCE orb 3 Premium, SOURCE orb 4 Premium, SOURCE orb XL Premium, SOURCE nail Premium, and SOURCE volt batteries have a Lifetime No-Hassle Warranty from any manufacturer's defects.
- SOURCE 10cig batteries have a 90-Day No-Hassle Warranty from any manufacturer's defects.
- Replaceable batteries (like the 18650 included in SOURCE ghost 2 and SOURCE volt Max) are consumable products and have a 1-Year No-Hassle Warranty and will need to be replaced.
- Attachments: All attachments have a Lifetime No-Hassle Warranty from any manufacturer's defects.
- Glass Items (Globes, bubblers, etc.): Glass items are only covered for manufacturing defects and must be stated within 48 hours of receiving your purchase.
Accidental damage, wear and tear, or using products contrary to proper use is not covered under warranty.
Atomizers and batteries are consumable products that will need to be replaced over time, varying on user and care.
If you would like to request a return or have a warranty claim, please enter the information below to start your request.
If your purchased your item through another retailer, please email firstname.lastname@example.org with a copy or picture of your receipt and a description of your issue.